Technical Support Center

AI-powered technical issue resolution and guidance

Support Tickets

342

-8% vs yesterday

First Call Resolution

78%

+5% vs yesterday

Avg Resolution Time

12.4m

-15% vs yesterday

Customer Satisfaction

4.2/5

+0.3 vs yesterday

Issue Volume by Hour

Technical support requests throughout the day

Hourly Volume Chart

Support request patterns

Issue Categories

Distribution of technical issues

Mobile App Issues89 issues

26% of total8m avg resolution

20% of total6m avg resolution

Card Activation54 issues

16% of total10m avg resolution

Online Banking43 issues

13% of total15m avg resolution

ATM Issues38 issues

11% of total12m avg resolution

Other51 issues

14% of total18m avg resolution

System Status & Known Issues

Current status of technical systems and services

Mobile Banking App

99.9% uptime

iOS and Android applications

OperationalLast updated: 5 min ago

Online Banking Portal

99.7% uptime

Web-based banking interface

OperationalLast updated: 2 min ago

ATM Network

97.8% uptime

ATM connectivity and services

DegradedLast updated: 15 min ago

Card Processing

99.95% uptime

Credit and debit card systems

OperationalLast updated: 1 min ago

Wire Transfer System

99.5% uptime

Domestic and international transfers

OperationalLast updated: 8 min ago

Customer Database

99.99% uptime

Core customer information system

OperationalLast updated: 3 min ago

Most Effective Solutions

AI-recommended fixes with highest success rates

Password Reset Guide94%

234 uses this month4m avg resolution

App Reinstall Steps87%

189 uses this month8m avg resolution

Clear Browser Cache91%

156 uses this month3m avg resolution

Card Replacement Process83%

134 uses this month12m avg resolution

Two-Factor Auth Setup76%

98 uses this month15m avg resolution

Common Escalation Triggers

Issues that typically require human intervention

Account Security Breach

15%

System Integration Failure

12%

Regulatory Compliance Issue

10%

Multiple Failed Attempts

19%

Complex Technical Setup

14%

Customer Escalation Request

30%

Recent Support Cases

Latest technical support interactions

Mobile App - High Priority

25m ago

Customer unable to log into mobile app after iOS update, multiple authentication failures

Resolution: Account unlock + app reinstallDuration: 18mAttempts: 3Resolved

Online Banking - Medium Priority

45m ago

Transaction history not loading for past 30 days, browser compatibility issue suspected

Resolution: Browser update guidanceDuration: 12mAttempts: 2Resolved

Card Issues - High Priority

1h ago

New card not activating despite multiple attempts, system integration problem

Resolution: Escalated to technical teamDuration: 25mAttempts: 4Escalated

Knowledge Base Performance

How effectively our knowledge base resolves issues

1247

KB Articles

87%

Hit Rate

92%

Accuracy

Hours Since Update