Real-time Call Flow Funnel
Track calls in progress through each stage of the EuroNet customer service process
Active Calls
45
AI Handling
23
Human Agents
4
Completed/Hour
156
Interactive Call Flow Funnel
Click on any stage to see detailed metrics and active calls. Real-time updates show live call progression through EuroNet's AI-powered system.
In Queue
Waiting for available agent
AI Initial Contact
AI agent greeting and identification
AI Processing
AI agent handling customer request
Human Agent
Escalated to human agent
Quality Review
Post-call quality assessment
Completed
Call successfully resolved
Flow Optimization Insights
AI-powered recommendations to improve call flow
Excellent AI Performance
AI agents are handling 87% of calls with high customer satisfaction scores
Queue Optimization
Average queue time reduced to 32 seconds, well below the 60-second target
Quality Assurance
Automated QA review system processing all calls with 92% accuracy
Performance Targets
EuroNet KPI targets vs current performance