General Inquiries Hub

AI-powered assistance for general customer questions and information

Daily Inquiries

1247

+12% vs yesterday

AI Resolution Rate

89%

+6% vs yesterday

Avg Response Time

3.2s

-15% vs yesterday

Satisfaction Score

4.3/5

+0.2 vs yesterday

Popular Inquiry Topics

Most common customer questions and requests

Account Balance Information234 inquiries
19% of total94% AI success
Service Hours & Locations189 inquiries
15% of total97% AI success
Product Information156 inquiries
13% of total91% AI success
Fee Inquiries134 inquiries
11% of total88% AI success
Contact Information123 inquiries
10% of total99% AI success
General Banking Questions411 inquiries
32% of total85% AI success

Response Time Distribution

How quickly inquiries are being resolved

Response Time Chart

Distribution by response speed

Information Categories

Types of information customers are seeking

Account Information

456 today
AI Success Rate:93%
Avg Response:2.8s
Top Question:Check account balance

Service Details

324 today
AI Success Rate:89%
Avg Response:4.1s
Top Question:Branch hours

Product Features

287 today
AI Success Rate:87%
Avg Response:5.2s
Top Question:Credit card benefits

Policy Information

198 today
AI Success Rate:91%
Avg Response:3.7s
Top Question:Privacy policy

Contact & Support

165 today
AI Success Rate:96%
Avg Response:1.9s
Top Question:Customer service number

General Banking

234 today
AI Success Rate:84%
Avg Response:6.3s
Top Question:How to open account

Language Distribution

Languages used in customer inquiries

English

856

69%

Polish

234

19%

German

89

7%

Spanish

42

3%

Other

26

2%

Customer Segments

Inquiry patterns by customer type

Individual Customers723 inquiries
58% of totalAccount Information
Business Customers298 inquiries
24% of totalService Details
Premium Clients134 inquiries
11% of totalProduct Features
New Prospects92 inquiries
7% of totalGeneral Banking

Recent General Inquiries

Latest customer questions and resolutions

Account Information - English

15m ago

What is my current account balance and recent transactions?

I can help you check your balance. Your current account balance is $2,456.78 and your last transaction was...

Response time: 2.1sConfidence: 96%Resolved

Service Details - Polish

32m ago

What are the branch operating hours for weekend?

Our weekend hours are Saturday 9 AM to 1 PM, closed on Sundays. You can also use our 24/7 ATM services...

Response time: 3.4sConfidence: 94%Resolved

Product Features - English

1h ago

What rewards and benefits does my credit card offer?

Let me transfer you to a specialist who can review your specific card benefits and rewards program...

Response time: 8.7sConfidence: 67%Escalated

Top FAQs This Week

Most frequently asked questions and their answers

How do I check my account balance online?

89 times askedAccount

You can check your balance by logging into online banking or using our mobile app. Go to Account Summary to view current balances.

Success rate: 97%Last updated: 2 days ago

What are your customer service hours?

67 times askedServices

Customer service is available Monday-Friday 8 AM to 8 PM, Saturday 9 AM to 5 PM. Phone support: 24/7 for urgent matters.

Success rate: 99%Last updated: 1 week ago

How do I report a lost or stolen card?

54 times askedSecurity

Call our 24/7 hotline immediately at 1-800-BANK-HELP or report it through our mobile app under Card Services.

Success rate: 95%Last updated: 3 days ago

What fees apply to my checking account?

43 times askedAccount

Standard checking has no monthly fee with $500 minimum balance. ATM fees: $2.50 for non-network ATMs. Full fee schedule available online.

Success rate: 91%Last updated: 1 day ago