Historical Data
Analyze trends and performance over time
Total Calls
15,847
+12% vs previous period
Avg Resolution Time
4.2m
-8% vs previous period
AI Success Rate
87%
+5% vs previous period
Customer Satisfaction
4.3/5
+0.2 vs previous period
Call Volume Trend
Daily call volumes over 30d
Call Volume Trend Chart
Historical data visualization
Performance Metrics
Key performance indicators over time
Performance Trends
AI metrics and resolution rates
Top Contact Reasons
Most common call categories
Card Retention
4521
28.5%
Cash Deposit
3164
20%
Technical Issue
2893
18.3%
General Inquiry
2456
15.5%
Account Issues
2813
17.7%
Resolution Distribution
How calls were resolved
AI Resolved
13837
87.3%
Escalated
1586
10%
Dropped
424
2.7%
Peak Hours
Busiest times of day
9:00 AM
156
11:00 AM
143
2:00 PM
134
4:00 PM
128
10:00 AM
121
Daily Breakdown
Detailed daily statistics for the selected period
| Date | Total Calls | AI Resolved | Escalated | Avg Duration | CSAT |
|---|---|---|---|---|---|
| 2024-01-15 | 542 | 472 | 58 | 4.2m | 4.3/5 |
| 2024-01-14 | 518 | 451 | 55 | 4.1m | 4.4/5 |
| 2024-01-13 | 489 | 426 | 52 | 4.3m | 4.2/5 |
| 2024-01-12 | 567 | 494 | 61 | 4m | 4.5/5 |
| 2024-01-11 | 523 | 455 | 56 | 4.2m | 4.3/5 |
| 2024-01-10 | 501 | 437 | 53 | 4.4m | 4.1/5 |
| 2024-01-09 | 478 | 416 | 50 | 4.1m | 4.4/5 |