Active Calls
23
In Queue
7
Avg Wait
18s
AI Agents
15
System Health
99.2%
Call Volume Trend (Last 7 Days)
Daily call volume and escalation patterns
Today's Call Distribution
Breakdown of call handling by type
Call Topics & Categories
Distribution of calls by topic/category
AI Containment Rate
Percentage of calls resolved by AI over time
Quality & Satisfaction Trends
Quality scores and customer satisfaction over time